Australian Mortgage lenders Pty Ltd ABN 48133412192 are sensitive to privacy issues and treat very seriously the ongoing trust our customers have placed in us. Our policy is to respect the confidentiality of information and the privacy of individuals. We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act.
Personal Information
We are committed to safeguarding your personal privacy. We recognise that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Due to the nature of the products and services provided, government laws and regulations we do ask for a range of personal information.
The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, tax and financial statements and employment details. We obtain most of the information directly from you through application or other forms, and from maintaining records of information provided. We may also obtain information from other sources such as your accountant or other professionals that act on your behalf if required and we will seek your consent to collect it. We may ask for other information voluntarily from time to time to enable us to improve our service or consider your wider needs.
If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service. We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
Use of Information
We use your information to provide our services to you, to fulfil administrative functions associated with providing credit facilities and protecting your financial position. We may disclose personal information about you to any organisation involved with providing credit to you, or any other associates or contractors, including for example, referrers, printing houses, mail houses, lawyers, accountants or people considering acquiring or taking an interest in our business or our assets.
We may share your information with other companies that are related to or have relationships with AML, within Australia for the primary purpose of supplying the service requested. We or they may also use your personally identifiable information to assist us in improving our products and services and any of us might be in touch to let you know about goods, services, or promotions which may interest you or be of benefit to you e.g. advising you of improved banking products or services.
When we collect your information, we will give you the ability to indicate that you do not want us to use your personal information for disclosed secondary purposes. At any time, you may notify us of your preference on this issue by contacting us. Please allow a reasonable time for your preference to be implemented.
When we will contact you
We may contact you by phone, or at the email or other address which you provide to us in order to:
Provide you with information which may be of interest about updates, new AML products and other matters which may interest you
Provide you with information that you requested or deemed important to you for a current application
To send you a copy of our news letter
If you are receiving communications from AML and do not wish to receive this information any longer, you may remove your name from our list either by calling the customer enquiry number or emailing us at admin@amortgage.com.au
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the Internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
You personal information will also be kept at a secure location by your AML representative for the purposes only of assisting in future dealings. If you do not wish your information to be kept, please advise your representative directly or call 08 958 34 994 and your file will be securely disposed of within a reasonable time after we receive a request to have your information destroyed.
Future changes
AML’s commitment to be a quality leading provider of financial services means that our business will continue to evolve as we introduce new services and features. Therefore our Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment.
Privacy Notice
We collect no personal information about you when you visit this web site unless you choose to provide this information to us. However, certain information about site visitors is automatically collected and stored.
Links to External Web Sites
Links from this web site to other web sites are for the convenience of the user. Such links do not constitute an official endorsement or approval of any private sector web site, product, or service.
Disclaimer of Liability
Every effort is made to provide accurate and complete information. However, we cannot guarantee that there will be no errors. With respect to documents and information on this website neither Australian Mortgage lenders, nor their employees and contractors make any warranty, expressed or implied, including the warranties of merchantability and fitness for a particular purpose with respect to documents available from this web site. Additionally, Australian Mortgage lenders assumes no legal liability for the accuracy, completeness, or usefulness of any information, product, or process disclosed herein and do not represent that use of such information, product, or process would not infringe on privately owned rights.
Non personally identifying information
Australia Mortgage lenders operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
We also use ‘cookies’
Cookies are pieces of information that a web site can transfer to an individual’s computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID’s. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.